Shipping policy
Last Updated: [30th June, 2026]
Thank you for shopping with GEISHAROCKs. We are committed to delivering quality products and providing a smooth shopping experience. Please review our shipping policy below.
Order Processing
All of our products are made to order. Once you place an order, it enters production before it is shipped.
- Processing Time: 2–5 business days
- During busy seasons or promotional periods, processing may take slightly longer.
Orders are processed Monday through Friday, excluding public holidays.
Shipping Time
After production is complete, estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| United Kingdom | 4–8 business days |
| Europe | 5–12 business days |
| Australia & New Zealand | 7–15 business days |
| Rest of the World | 10–20 business days |
Please note that these are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated during checkout based on your destination, the products ordered, and the selected shipping method.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).
Please allow up to 48 hours for tracking information to become active after shipment.
Multiple Shipments
As our products are produced through trusted manufacturing partners, items within the same order may be shipped separately. If this occurs, you will receive tracking information for each shipment when available.
Delivery Delays
While we strive to deliver your order as quickly as possible, delays may occur due to circumstances beyond our control, including but not limited to:
- Carrier delays
- Customs inspections
- Severe weather
- Public holidays
- High shipping volumes
- Natural disasters or other unforeseen events
GEISHAROCKs is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or lost. Additional shipping charges may apply if an order must be reshipped.
Please contact us immediately if you notice an error in your shipping address after placing an order.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 30 days of the estimated delivery date at:
Email: support@geisharocks.com
Please include:
- Your order number
- Photos of any damaged items (if applicable)
- A description of the issue
We will work with our production and shipping partners to resolve the issue as quickly as possible.
Customs and Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
GEISHAROCKs has no control over these charges and cannot estimate their amount.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
GEISHAROCKs
Email: support@geisharocks.com
Website: https://geisharocks.com